Frequently Asked Questions

Errr..... How can a Hamper fit through a Letter Box?

Our Letter Box Hampers are 3.2cm in height, meaning that they fit through all standard size UK letter boxes. Contents are carefully selected and packaged to ensure that all the items you might expect in a traditional hamper are available, but without the additional expense, delivery charges and waste often associated with big hampers.

How long will it take to deliver my Hamper?

All orders received are packed and sent by 1st Class Royal Mail delivery the same day, if ordered before 2pm Monday - Friday. Over 90% of 1st Class deliveries are delivered the next day, so from ordering to delivery, your hamper is likely to take 1-2 days.

Can I specify a delivery date?

If you would like us to send your hamper to arrive for a special occasion, please allow enough time and simply include the date that you would like it to arrive using the delivery date box when ordering. We will then schedule a posting date to ensure it arrives on, or shortly before, your chosen date.

How much does delivery cost?

We don't believe in including expensive delivery costs at the last minute. At Letter Box Hamper, all prices include free 1st Class Royal Mail delivery within the UK.

How do you select the products for Letter Box Hamper?

We spend much of our week visiting trade fairs, rural markets, farm shops and individual suppliers to find and bring you the very best of each region's high quality, independent food and drink. We buy regularly and in small quantities, so everything is fresh, which is particularly important for produce such as coffee or cheese. 

We also work closely with each producer and will usually go and visit the owners personally before partnering with each business. After all, without the quality, craftsmanship and dedication of our local producers, making world-class products, we wouldn't have a business.

Can I send a hamper abroad?

Yes, we send all over the world and because £3.35 UK delivery is included in the price of each hamper, we deduct this amount from international postage, meaning we can send our hampers abroad at a lower delivery cost than other companies, starting at £5.95 for hampers posted to Europe.

International delivery times may also take longer, we will advise you of the estimated delivery date by email, once the hamper has been collected by Royal Mail.

Unfortunately we cannot send our little hampers containing alcohol if the destination country prohibits alcohol.

What if I don't like my Letter Box Hamper, or if I have a problem with it?

We’re confident you’ll love your hamper and to date we have never had any problems, but if you do simply return it to us at the address below and we offer a full, no quibble money back guarantee, at any time.

  • The Letter Box Hamper Company
  • No. 2 Woodside
  • Pelean Cross
  • TR3 7JD
  • U.K.