Frequently Asked Questions

Have a question about our luxury food & drink gift hampers?

Can't find the answer to your question? Get in contact with our team today!

 

Errr..... How can a hamper fit through a Letter Box?

Our Letter Box Hampers are designed to fit through all standard size UK letterboxes. Contents are carefully selected and packaged to ensure that all the items you might expect in a traditional hamper are available, but without the additional expense, delivery charges and waste often associated with big hampers.

 

How long will it take to deliver my Hamper?

All orders are packed, wrapped and posted out the same day unless you have requested a specific delivery date. Next day delivery is available for £2.99 for orders received before 2 pm Monday - Friday. 

If you're sending a hamper outside of the UK the following delivery timeframes apply:

Hampers sent to countries in Europe generally take around 5 - 7 working days to arrive.

Hampers send to North America, South America, Middle East, Asia and Australasia usually take 8 - 10 working days to arrive. 

 

Can I specify a delivery date?

If you would like us to send your hamper to arrive for a special occasion, please allow enough time and simply include the date that you would like it to arrive using the delivery date box when ordering. We will then schedule a posting date to ensure it arrives on, or shortly before, your chosen date.

 

How much does delivery cost?

We don't believe in including expensive delivery costs at the last minute. At Letter Box Hamper, all prices include free standard delivery within the UK. Next day delivery is available for £2.99. 

Hampers posted to any European country cost £7.95 to deliver.

Hampers posted to North America, South America, Middle East, Asia and Australasia cost £9.95 to deliver. 

International deliveries are sent with a fully insured secure service.

 

How do you select the products for Letter Box Hamper?

We spend much of our week visiting trade fairs, rural markets, farm shops and individual suppliers to find and bring you the very best of each region's high quality, independent food and drink. We buy regularly and in small quantities, so everything is fresh, which is particularly important for produce such as coffee or cheese. 

We also work closely with each producer and will usually go and visit the owners personally before partnering with each business. After all, without the quality, craftsmanship and dedication of our local producers, making world-class products, we wouldn't have a business.

 

Can I send a hamper abroad?

At Letter Box Hamper, we want everyone to have the opportunity to send gifts to their loved ones. UK Delivery is included in the price of each hamper, so we deduct this from the price of international postage. You can send a Letter Box Hamper anywhere in the world, with prices starting from £9.95 for hampers posted to Europe.

Make sure you check the laws and legislations of the country you are sending to, as unfortunately, we cannot send our hampers containing alcohol if the destination country prohibits it.

 

What if I don't like my Letter Box Hamper, or if I have a problem with it?

We’re confident you’ll love your hamper and to date, we have never had any problems, but if you do simply return it to us at the address below and we offer a full, no-quibble money-back guarantee, at any time.

  • Letter Box Hamper
  • No. 1 Belhay
  • Penryn
  • TR10 8DF

 

Can I choose what goes in my Letter Box Hamper?

Yes! Not only do we have loads of fantastic pre-made hampers for you to choose from, but you can also pick up to six luxury items to create your own bespoke hamperPerfect for any fussy family member or friend, you can combine items from all our hampers to make one that works for you

 

Where is my order?

If you have any questions about where your order is, don’t hesitate to get in touch with a member of our team, and we will do our best to help you. Make sure you check your emails to track your order, and if you can’t see anything from us, check junk/spam. 

 

Do Letter Box Hampers make good corporate gifts?

Of course! There is a Letter Box Hamper out there for everyone. Letter Box Hampers make a unique and exciting corporate gift, leaving the receiver feeling special. You can customise your order to include your own message, adding a personal touch to corporate gifting.

 

Do you offer Letter Box Hampers for people with special dietary requirements?

No one should feel left out when it comes to good food and drink. We offer a range of Hampers suited to a range of dietary requirements. 

Not only do we have Vegan and Gluten-Free Hampers, but we also have a Health and Wellness Letter Box Hamper, designed for those who take extra care about what food they put into their bodies and how that makes them feel.

 

Can I customise the design of my Letter Box Hamper?

Not only can you customise what you put in your Hamper, but you can also choose the colour of your wrapping paper, and include a personalised message (written on our telegram style cards) to let someone know you’re thinking of them.

Our Hampers are beautifully wrapped by hand, using stylish traditional parcel paper, ink stamps, and a personalised card.

 

How does the Letter Box Hamper process work?

Our endeavour is to bring you luxury, quality British produce, in the simplest way possible.

  1. Pick or create your Letter Box Hamper- Chose from our range of luxury Hampers, or create your own
  2. Add a personal touch- Write a personal message on our telegram style cards, and chose the colour of your traditional parcel paper
  3. Choose your delivery date- Wrapped in stylish paper, with traditional stamps and twine, your Hamper will be sent FREE delivery to arrive on the day of your choice

 

What can I put in my Letter Box Hamper?

At Letter Box Hamper we are passionate about finding and selecting the best food and drink for our hampers. We have a wide range of carefully sourced British produce for you to choose from.

Not only do we have pre-selected themed Hampers, but you can also make your own from a variety of drinks and alcohol, sweets, nuts, cheese, meats, and more!