Frequently Asked Questions

Have a question about our luxury food & drink gift hampers?

Can't find the answer to your question? Get in contact with our team today!


Errr..... How can a hamper fit through a Letter Box?

Our Letter Box Hampers are designed to fit through all standard size UK letter boxes. Contents are carefully selected and packaged to ensure that all the items you might expect in a traditional hamper are available, but without the additional expense, delivery charges and waste often associated with big hampers.

How long will it take to deliver my Hamper?

All orders are packed, wrapped and posted out the same day, unless you have requested a specific delivery date. Next day delivery is available for £2.99 for orders received before 2pm Monday - Friday. 

If you're sending a hamper outside of the UK the following delivery timeframes apply:

Hampers sent to countries in Europe generally take around 5 - 7 working days to arrive.

Hampers send to North America, South America, Middle East, Asia and Australasia usually take 8 - 10 working days to arrive. 

Can I specify a delivery date?

If you would like us to send your hamper to arrive for a special occasion, please allow enough time and simply include the date that you would like it to arrive using the delivery date box when ordering. We will then schedule a posting date to ensure it arrives on, or shortly before, your chosen date.

How much does delivery cost?

We don't believe in including expensive delivery costs at the last minute. At Letter Box Hamper, all prices include free standard delivery within the UK. Next day delivery is available for £2.99. 

Hampers posted to any European country cost £7.95 to deliver.

Hampers posted to North America, South America, Middle East, Asia and Australasia cost £9.95 to deliver. 

International deliveries are sent with a fully insured secure service.

How do you select the products for Letter Box Hamper?

We spend much of our week visiting trade fairs, rural markets, farm shops and individual suppliers to find and bring you the very best of each region's high quality, independent food and drink. We buy regularly and in small quantities, so everything is fresh, which is particularly important for produce such as coffee or cheese. 

We also work closely with each producer and will usually go and visit the owners personally before partnering with each business. After all, without the quality, craftsmanship and dedication of our local producers, making world-class products, we wouldn't have a business.

Can I send a hamper abroad?

Yes, we send all over the world and because the UK delivery cost is included in the price of each hamper, we deduct this amount from international postage, meaning we can send our hampers abroad at a lower delivery cost than other companies, starting at £7.95 for hampers posted to Europe.

Unfortunately we cannot send our hampers containing alcohol if the destination country prohibits alcohol.

What if I don't like my Letter Box Hamper, or if I have a problem with it?

We’re confident you’ll love your hamper and to date we have never had any problems, but if you do simply return it to us at the address below and we offer a full, no quibble money back guarantee, at any time.

  • Letter Box Hamper
  • No. 1 Belhay
  • Penryn
  • TR10 8DF